1. Introduction
At Pass With Pannu, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our
website, contact us, enquire about driving lessons or use our services.
We aim to process personal information responsibly in accordance with the UK General Data Protection
Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. Who We Are
Pass With Pannu is an independent driving school based in Derby, United Kingdom. We provide automatic and
manual driving lessons, refresher driving lessons, motorway training and Pass Plus courses.
For questions about this Privacy Policy or your personal information, please contact us using the details above.
3. Information We Collect
When you interact with Pass With Pannu, we may collect the following information:
• Your full name.
• Your email address and telephone number.
• Your postcode or preferred collection location.
• Your preferred type of driving lessons.
• Information provided through our website contact forms.
• Booking details and lesson history.
• Information relevant to providing driving instruction.
• Payment and transaction records.
• Communications through telephone, email or WhatsApp.
• Technical website information, including browser type, device information and website interactions.
We collect information relevant to providing our services and managing customer enquiries.
4. How We Use Your Personal Information
We may use your personal information to:
• Respond to enquiries about driving lessons.
• Arrange and confirm lesson bookings.
• Communicate about lesson availability.
• Send lesson reminders and booking information.
• Manage cancellations and rescheduling.
• Provide driving instruction and customer support.
• Maintain appropriate business and financial records.
• Improve our website and services.
• Understand how visitors interact with our website.
• Measure advertising performance, where legally permitted.
• Meet our legal and regulatory obligations.
We do not sell your personal information to third parties.
5. Our Legal Basis for Processing Information
We process personal information only where we have an appropriate lawful basis. These may include:
Contractual necessity: To arrange and provide driving lessons or take steps requested before entering into a
contract.
Legitimate interests: To respond to enquiries, administer our business, maintain website security and improve
our services, where those interests are not overridden by your rights.
Legal obligations: To comply with applicable accounting, tax and other legal requirements.
Consent: Where required for optional marketing communications, advertising cookies or non-essential tracking technologies.
Where processing is based on consent, you have the right to withdraw that consent.
6. Contact Forms and Customer Enquiries
When you submit an enquiry through our website, we collect the information you provide to respond to your
request. This may include your name, telephone number, email address and details of the driving lessons you
are interested in.
We may send you an automatic email confirming that your enquiry has been received. We use enquiry
information to respond to your request, discuss lesson availability and arrange bookings where appropriate.
Submitting an enquiry does not automatically subscribe you to marketing communications.
7. Google Analytics, Google Ads and Meta Pixel
Our website uses or may use third-party analytics and advertising technologies, including:
• Google Analytics
• Google Ads conversion tracking.
• Google Tag Manager.
• Meta Pixel for Facebook and Instagram advertising.
These technologies help us understand website performance and measure interactions such as page visits,
contact form submissions, telephone-number clicks and WhatsApp clicks.
Google Tag Manager helps manage tracking technologies on our website. Non-essential analytics and
advertising technologies must operate in accordance with applicable consent requirements.
Information collected through these services may be processed by the relevant third-party providers according
to their own privacy policies.
8. Cookies and Consent
Our website may use cookies and similar technologies to support essential website functions, analyse website
performance and measure advertising effectiveness.
Essential cookies: Used for necessary website functionality and security.
Analytics cookies: Used to help understand how visitors use the website.
Advertising cookies: Used to measure advertising activity and the effectiveness of campaigns
Where required by UK law, visitors will be asked for consent before non-essential cookies or similar
technologies are activated. Visitors should also be able to change or withdraw their consent through the
website’s cookie preferences system.
9. Telephone, Email and WhatsApp Communications
You may contact Pass With Pannu through telephone, email or WhatsApp. We use the information you provide
to respond to enquiries, arrange lessons and communicate about our services.
WhatsApp and other third-party communication platforms operate according to their own privacy policies. We do
not use your personal contact information for unrelated marketing without an appropriate lawful basis.
10. Booking and Lesson Information
When you book driving lessons, we may retain information needed to manage your training, including booking
dates, lesson history, payment records and information relevant to your driving progress.
This information is used for lesson administration, instruction and customer support. Where we use third-party
booking systems, relevant information may be processed by those service providers to support the booking
service.
11. Sharing Your Information
We may share relevant personal information with trusted third-party service providers where necessary for
operating our business. These may include:
• Website hosting and maintenance providers.
• Email and communications providers.
• Booking and administration software providers.
• Website analytics and advertising providers.
• Payment processing providers, where applicable.
• Professional advisers or public authorities where legally required.
We aim to ensure appropriate safeguards are in place when third parties process personal information on our
behalf. We do not sell customer information.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was
collected.
This may include providing driving lessons, maintaining customer records, responding to enquiries, meeting
accounting obligations and resolving disputes.
Different categories of information may have different retention periods depending on their purpose and
applicable legal requirements. When personal information is no longer required, we will securely delete it or
otherwise dispose of it appropriately.
13. Protecting Your Personal Information
We take reasonable technical and organisational measures to protect personal information against
unauthorised access, accidental loss, misuse or disclosure.
Access to customer information is restricted to those who reasonably need it for legitimate business purposes.
Although we take appropriate precautions, no internet-based system can guarantee complete security.
14. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Request restrictions on how your information is processed.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing depends on consent.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO). ICO website:
https://ico.org.uk
15. International Data Transfers
Some technology and communication providers we use may process personal information outside the United
Kingdom. Where applicable, we aim to ensure appropriate safeguards are in place for international transfers in
accordance with UK data protection requirements.
16. Information Relating to Younger Learners
Some of our driving school customers may be under 18 years of age. Where we process information relating to
younger learners, we aim to ensure it is used appropriately for driving lesson enquiries, bookings and
instruction, with additional safeguards where legally required.
17. External Websites and Links
Our website may contain links to third-party platforms, including Google, Facebook, Instagram and WhatsApp.
We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy
policies of those providers before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technology, data
handling arrangements or legal requirements. The most recent version will be published on our website with an
updated revision date.
19. Contact Us
For any questions about this Privacy Policy or how Pass With Pannu handles personal information, please
contact:
